Sedona Wine and Vortex Tours - Policies

Policies

We are a small, private boutique tour company. To ensure a safe, enjoyable experience for all guests and to protect our ability to operate, we maintain the following policies. Thank you for reading and understanding them.

Tour Rates & Pricing

Our rates cover guide services and transportation only. Guests are responsible for their own food, wine, and any additional purchases. We often receive discounts at venues we visit regularly and are happy to help you take advantage of them.

Adding Guests

Additional guests are welcome, but we strongly recommend advance notice so we can ensure proper seating and logistics. If we are able to accommodate extra guests, each will be charged the regular per-person rate (payable immediately via cash or electronic payment). Please contact us in advance whenever possible if you wish to add guests.

Cancellations & Refunds

Cancellations must be made by phone at least 72 hours before the scheduled tour to qualify for a refund (call 928-295-5275 during business hours). Refunds will be issued for the net amount we receive after payment processing fees (typically 2.3–3.5%). Cancellations within 72 hours are generally non-refundable. For groups of 8 or more, the same 72-hour policy applies, with a 50% refund possible between 72 and 48 hours if we can rebook the slot. All cancellation or rescheduling requests must be made by phone. Messages via text or email are not accepted as official notice.

Rescheduling

Requests made within 72 hours are subject to availability. Only one rescheduling per booking is allowed. Rescheduled tours remain subject to the original cancellation policy.

Guest Conduct & Safety

We expect all guests to treat the vehicle, guide, and other guests with courtesy. Disruptive, rude, or unsafe behavior may result in the tour being ended without refund. Guests are responsible for their own safety and must follow the guide’s instructions, especially regarding vehicle entry/exit and seatbelts. No smoking or vaping is allowed inside the vehicle or at any stops without a designated or otherwise acceptable smoking area.

Health & Illness

If you or anyone in your party is feeling unwell or experiencing symptoms of a contagious illness, please cancel or reschedule. We do not require disclosure of vaccine status, but we ask that sick guests stay home to protect everyone.

Alcohol & Vehicle Cleanliness

We ask that you drink responsibly. Getting sick in the vehicle will result in a cleaning fee of up to $2,000, payable by the guest. No open containers of alcohol are allowed in the vehicle.

Pets

We are unable to accommodate pets (including service animals) on our tours due to allergies, safety, scheduling, and vehicle cleaning constraints. Please make safe arrangements for your pets during the tour.

Weather

We monitor weather closely for safety. If conditions make part of the tour unsafe, we will substitute a suitable alternative. True weather-related cancellations are rare and made at the guide’s discretion.

Tipping

Tipping is never required but is greatly appreciated, especially for private group tours (15–20% is customary).

Personal Responsibility

Each adult guest is responsible for their own safety and for any minors or dependents in their care. We maintain a strong safety record and appreciate your cooperation.

Thank you for respecting these policies. They help us provide the best possible experience while protecting our small business. If you have any questions, please call us at 928-295-5275.