DRINKING, GETTING SICK, NUMERO UNO
Pretty please with the fattest, ripest cherry on top... please don't get sick in my tour vehicle. If you or a member of your party "upchuck" in my vehicle, you agree to pay the full cost of cleanup and replacement of whatever is required to return my vehicle to pre-upchuck status, up to $2,000. Fortunately this has never happened, but there have been episodes that were too close for comfort. Just sayin'. Best way to avoid this is to know your drinking limit and stay well within it, or if you're feeling queasy please stay home. If you are doing a wine tour, please do not initiate our tour after already having consumed alcohol. Save yourself for the tour and drink lightly as we move among wine tasting locations. Remember that it is a "wine tasting" tour, and not a "wine guzzling" tour. Get high, but don't get hammered. We are sensitive about this, and if the guest initiates the tour in an inebriated state or over-consumes along the way, the tour may be cancelled without refund. We are very reasonable and want nothing more than for our guests to relax, enjoy, be themselves, and get more than their money's worth out of us. But, for very good reasons based on experience we have to be very forward here and reserve the right to complete discretion in this regard.
Additionally, please no open containers of alcohol or drinking except bottled water, etc. while inside the tour vehicle. We supply bottled water for our guests, but we like to avoid spills and food residue in order to keep our vehicle nice for all future guests.
TOUR RATES AND PRICING
We want to keep it simple for our guests and our company. Our tour rates and pricing are for guide and transportation service only. Guests are responsible for all other charges incurred by them while on tour and visiting individual establishments. HOWEVER... we will work to facilitate your experience at each establishment if and when appropriate in order to achieve efficiency so that you get the most out of your tour and your fun time with your friends and loved ones.
We are a low volume, boutique company. As such, we do good business, but our phone is never "ringing off the hook" and it is a bit more speculative to refill a cancelled or rescheduled tour spot than would be for a larger high volume company. Therefore, we require a minimum of 48 hours notice of cancellation or rescheduling request for a refund. If we receive a rescheduling request within the 48 hour cancellation window, we will try to reschedule the tour to another available date, but rescheduling does not reset the initial 48 hour cancellation policy, i.e. if the rescheduled tour is subsequently cancelled at any time after the original 48 hour cancellation period, or if there is no other available or suitable future spot for rescheduling, there is no refund. However, we know things in life just happen, and we work hard to jostle things around when necessary to accommodate our guests. In such cases we're mostly successful, but we can't make promises. Let us know what's going on, and we thank you for your understanding.
EXCEPTION: 8-15 passenger van tours require minimum 72 hours notice of cancellation or rescheduling request. However, 8-15 passenger van tours that cancel within 72 hours will receive a 50% refund. Again, if something happens please call us and we will work extremely hard to accommodate you.
For the sake of timeliness, cancellations and reschedulings must be done by direct phone call to our office any day during normal business hours of 9AM to 5PM (Arizona time) at our direct number 928-295-5275, or our toll free number 866-688-4278.
Multiple Cancellations for Same Tour:
As is common for tour companies, we lose money and opportunity whenever a tour is cancelled. We are happy to absorb the loss as a courtesy to our guests and a gesture of good will. However, when a guest books, then cancels, then re-books and cancels again, we cannot extend any refund.
We apologize, but we have to have a cancellation policy because we have on many occasions reserved tour spots without payment only to have the guest cancel at the last minute when it is way too late for us to have any reasonable opportunity to re-book the spot for another guest. Thank you for understanding.
WINERY AND WINE TASTING WAIT TIMES
Please be advised that the wine tasting experience in the Sedona and surrounding areas has become a very popular activity and guests may encounter lengthy wait times. There is nothing that can be done about this, and most tour companies receive no special consideration when bringing guests to wine tasting establishments because the winery gets nothing out of it since their volume is already high. When encountering long wait times at one establishment, we have been mostly successful by deciding on and moving to another establishment that has more availability, so that is an option. But, we strongly recommend that you try to book your wine tour during more typically lower demand weekdays for best access, if possible. Chances are better that if it is a low volume day your experience will be more enjoyable.
No smoking or vaping of any kind inside the tour vehicle at any time by any member of the party. Please keep smoking and vaping products stowed away until there is an opportunity to enjoy. We are happy to find a place to pull over and give you such an opportunity upon request.
Since your party and your driver/guide will be spending time in the confines of an enclosed SUV, if you wear body scents or perfume products, please try to keep it light.
COVID-19, PINK EYE, OR WHATEVER - UPDATE
All staff are now fully vaccinated. However, we regard vaccine status a matter of private, personal healthcare information and do not require guests to prove or indicate their vaccine status. And, based on mixed data from government sources about transmission and vaccine efficacy, WE DO insist that if you are sick, showing symptoms, have been in contact with anyone who has Covid-19 that you please stay home and get well and be sure of your status before engaging in any contact with others, including our company.
Please stay home if you or any member of your party are sick, or if you think you might be sick. If you're not sick and come on our tour please feel free to wear a mask if you like, but we don't require it. If you are sick or exhibiting ANY symptoms, again... PLEASE STAY HOME, and get well, and please don't transmit your communicable viral pathogens to your guide. Driver does not wear a mask.
Weather in the Sedona and Verde Valley areas can change rapidly, especially during monsoon season (late July to early September) and can on rare occasion have a practical impact on a company's ability to conduct a tour. Luckily, prohibitive weather days are indeed more on the rare side in this region. Weather cancellations will be determined based on a consensus between the company, the guests, and the overall likelihood of sustained bad weather that renders conditions unsafe or unenjoyable.
Pets are considered on a case by case basis. Personally, we absolutely love and adore pets of all shapes and sizes, but other guests have allergy issues and cannot tolerate an environment where pets have been, and we have no time or budget to restore a tour vehicle to "pet free" status between tours. We won't accept pets unless we are given a "heads up" prior to our arrival for pickup. If we arrive for pickup without advance notification of a pet, the pet will be required to stay behind or the tour will be cancelled according to our 48 hour policy without refund. Please inquire in advance so we can discuss you or a member of your party's pet coming along for the ride, but we reserve the discretion to decline out of purely practical considerations, AND we do not imply or accept any responsibility for your pet's safety during any part of the tour from pickup to drop off. Usually small well behaved dogs who can ride in the lap present no issues and are fun to have along, but even if we allow the pet we cannot guarantee or anticipate the pet policies of the individual establishments we may visit and we cannot issue any refunds or price adjustments based on incompatible pet policies. You are responsible for everything related to you or your party's pet while on our tour.
SPECIAL NOTE: Our driver/guide is very appealing to pets due to his warm and fuzzy nature and our extensive strategic knowledge of a pets favorite sounds and places to be scratched. Be advised that your pet may feel it has inextricably bonded with our driver and may experience severe separation anxiety upon the conclusion of your tour.
THIRD ROW, IMPORTANT SAFETY CONCERN
Third row guests must be mindful of the extra care required when entering and exiting the third row, and allow the driver/guide to assist entry and exit for safety and practical reasons to minimize wear and tear on the vehicle. Be just a little patient as the driver/guide is at all times very aware of your presence and will expeditiously move to let you out of the third row as soon as the vehicle is safely parked. THIS IS VERY IMPORTANT. Please follow our guidance and wait for our assistance on the third row.
While we maintain a perfect safety record and are constantly monitoring and assessing any given situation for safety problems, the bottom line is that every adult guest is responsible for their own safety and that of their children or anyone they are in charge of. Please follow the guidance and instructions of your driver/guide if a safety concern is raised. Seatbelts are to be worn at all times when the vehicle is in motion or on the roadway.
Guests are responsible for the payment of all entry and parking fees that are charged when entering fee areas such as vista sites, state park areas, etc. Usually these fees are nominal, and sometimes the guide/driver will just pay the fee for mere convenience and expediency, but with larger groups the fees can add up a bit and the driver/guide may ask the guest or group to pony up the fee. Thanks for understanding.
Guest are responsible for their own bill and charges incurred at any establishment that we may visit while on tour. The tour's hourly rate applies during the duration of any dining experience as the driver/guide accompanies the guests and continues to be in working and entertaining mode while we are all dining together. The guest is welcome to offer to cover the driver/guides food and beverage and we sincerely appreciate it, but we are happy to request a separate bill for our own charges if the guest prefers.
Please let us know in advance or at the time of pickup if any guest has a medical condition that requires special attention or accommodation. We will do our level best, but cannot guarantee that we can accommodate every situation due to practical limitations and space required for mobility and other devices.
We were going to change this image to something Sedona-like, but we decided it fit the policy page.